Tuesday , July 7 2020

United Airlines Employment – Airport Operations Zone Control

Website United Airlines

Job Description:

The Airport Operations Zone Control Supervisor serves as the primary zone activity management control and oversight of the operation. This supervisor proactively monitors the flow of the aircraft arrival and departure processes during a shift with other operating organizations to achieve optimum operational performance and support of the United’s Shared Purpose & Values.

Job Responsibilities:

  • Prioritize and develop tactical plan to address all issues in area of responsibility
  • Complete end of shift daily operations report for roll up to Ops Manager – SOC
  • Monitor/answer all area radio channel and phone calls pertaining to operational area of responsibility and give appropriate guidance and leadership ensuring consistent operational safety, and service reliability
  • Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards
  • Coordinate logistics for customer or employee injuries and aircraft damages or intervene where applicable with appropriate personnel
  • Identify and communicate operational updates for key departures/arrivals STAR, Priority, MST Critical, red zone, etc.
  • Identify, preplan and manage the execution and decision points of all planeside activities including baggage processes, customer boarding, fueling, catering, tech ops, and general aircraft servicing for all flights within established reliability goals; document and escalate critical issues
  • Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays
  • Receive operational turnover from previous shift
  • Timely delay coding and delay resolution with area leadership
  • Proactively manage gate holds in area of responsibility with respect to departure sequencing. Communicate to Gate Manager’s deviations to planned departure or may impact departure of flight for gate planning
  • Responsible for Security Check Validation; Validate A/C that require security checks prior to boarding and departure have been properly completed and documented
  • Develop and support standard work and continuous improvement processes
  • Identify, preplan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues

Job Requirements:

  • Must be flexible to work all shifts; willing and able to be available 7 days a week/24 hours a day including holidays and weekends in order to deal with any operational and/or unforeseen situations
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking
  • Ability to work in harmony with other department staff to create a positive work environment
  • Extensive knowledge of airport operations, management and logistics
  • High School Diploma, General Education Development (GED) or the educational equivalent of these (from another country)
  • Goal-directed leadership and service-oriented performance
  • Previous airport operations experience
  • Successful completion of interview required to meet job qualifications
  • Experience in conducting root-cause analysis and developing real-time tactical plans during irregular operations
  • Reliable, punctual attendance is an essential function of the position

Qualification & Experience:

  • Bachelor’s degree
  • Five or more years airlines operations work experience
  • Supervisory/leadership experience

Job Details:

Company:  United Airlines

Vacancy Type:  Full Time

Job Location: Denver, CO

Application Deadline: N/A

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