Friday , October 30 2020

Jobs at Bt – Engineering

Job Description:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution. My role is to make any technical aspects of the solution invisible to the customer ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. I’m a key part of how BT differentiates from the competition through Brilliant Customer Experience.

Job Responsibilities:

Working in the field day-to-day, I attend customer sites to carry out installations, repairs or perhaps just talk through ideas and problems connected to the BT portfolio. Although I work across a range of products I have a particular focus on our most complex solutions I make sure customers services and solutions are set up, optimised and the customer is using them. I respond to standard, non-standard ,complex and periodically highly complex tasks and faults across the portfolio. I make recommendations on new solutions and may even, where appropriate, process leads and work with customer sales teams in a consultative capacity. I will have to exercise judgement in the daily tasks I carry out , often using my specialist knowledge.

The products and services I work with will typically involve the following characteristics, however it is unlikely that my day to day tasks will involve all of the below – it is more likely my day to day tasks will comprise a selection of below based on my specialised skill set:

  • Install, set up and repair BT SIP and associated CPE/gateways
  • Where appropriate, cover simpler voice and data work, as required (skills permitting)
  • Install, set up, optimise, decommission and repair servers and storage solutions from the Enterprise IT portfolio
  • Do simple structured cabling – typically running additional extensions from the switch or moving extensions and NTE
  • Install, set up, optimise, decommission and repair more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS or equivalent
  • Give the customer brief tutorials on their BT services to make sure they’re getting the best from us
  • Install, configure, optimise, decommission and repair BT-sold firewalls
  • Install, maintain and repair BT Enterprise’s most complex voice solutions, e.g. Avaya Red
  • Make recommendations on our other products and services (where BT product information has been provided in advance to me to aid knowledge) that could improve the customers’ business. Where appropriate I may raise and process a for our sales organisation or even complete the sale myself
  • Set up BT Apps and services for the customer on their devices – complete actions that are readily available for customer set up but the customer may prefer the engineer to do on their behalf
  • Install, set up, optimise, decommission and repair server infrastructure
  • Listen to any service issues the customer may be experiencing and ensure the right services teams are dealing with them appropriately if it’s not something I can fix on site
  • To support the remote service desks on the most complex cloud based applications and advise on a “smart hands” basis
  • Bespoke engineering support from a base of core skills to support customer and business needs
  • Install, set up, optimise, decommission and repair physical or virtual handsets, gateways and end-user devices connected to the main switch
  • Work on any specific customer products sets that I have been trained on

Job Requirements:

  • Great empathy and listening skills so I can have Great Conversations with our customers
  • The ability to mix and match to develop solutions
  • Proven experience of logical problem solving, initiative and independent working
  • Recent and relevant expertise of complex telecom engineering solutions
  • Accreditations, as appropriate
  • Proactive attitude to self-development and learning
  • Brilliant customer service skills and experience in dealing with Business customers

Job Details:

Company:  BT

Vacancy Type:  Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

Apply Here

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