Thursday , August 6 2020

Petco Jobs – Guest Advisor LOD

Website Petco

Job Description:

Provide guests with exceptional customer service by being the subject matterexpert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. The Guest Advisor may be a ‘key holder’ and Leader on Duty (LOD) on a limited basis as needed.

Job Responsibilities:

  • Be knowledgeable about pet-related events/resources and related costswithin the community including dog parks, dog or cat shows, pet-friendlyhotels, etc.
  • Act as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.
  • Express passion about animal welfare and maintain integrity in the workarea.
  • Politely and professionally respond to inquiries regarding products,services and pricing via the telephone.
  • Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periodsof time.
  • Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
  • Be familiar with all new products and services in order to be able to engagewith customers regarding new product and services features and benefits..

Job Requirements:

  • Must be proficient in the use of the PETCO PetNet and have the ability to access product information using the POLARIS system.
  • High school diploma or GED is generally preferred.
  • Must be certified on all 4 Companion Animal Departments.
  • Have thorough understanding of all aspects of Pet Services to include:
  • Familiarity with the store’s photography and vaccination schedule.
  • Possess basic computer skills with the ability to quickly research information from the Internet.
  • Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.)
  • Prefer a minimum of 2 years of experience in providing the publicinformation in the animal nutrition, care/wellness/treatment knowledgeareas is required.
  • Must be Nutrition certified.
  • Previous PETCO experience preferred.
  • Must be PIJAC certified (California only).
  • Familiarity with the dog training class offerings and the store’s dog training schedule.
  • A minimum of one year in a retail environment is highly preferred..

Job Details:

Company: 

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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