Friday , October 30 2020

Hilton Hotel Careers – Hilton York

Website Hilton

Job Description:

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Job Responsibilities:

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Assist other departments, as necessary
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a high level of customer service at all times
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Follow company brand standards
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

Job Requirements:

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Ability to work on your own and as part of a team
  • Commitment to delivering a high level of customer service
  • Positive attitude and good communication skills
  • Completed high school certificate or equivalent
  • Excellent grooming standards
  • Previous experience in a customer-focused industry
  • Competent level of IT proficiency

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Watford, England, UK

Application Deadline: N/A

Apply Here

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