Wednesday , December 2 2020

Citi Internship – Digital Marketing Group Manager

Website Citi

Job Description:

The Marketing Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Job Responsibilities:

  • Manage team and be able to identify, rationalize, overhaul, and create servicing communications based on customer and business needs, market trends, and customer insights
  • Partner with external Creative Agencies, internal Creative Agency (CCOE), Servicing Delivery teams, and product teams to ensure the creative strategy is executed cohesively across relevant channels.
  • Partnering with other Servicing Communications SVPs, Domain Heads, Domain Partners, Business Owners, Delivery teams, and
  • Legal/Compliance to ensure a seamless experience for customers and reduce Citi’s exposure to operational and reputational risk by developing a best in class servicing experience across all customer communication touch-points and channels.

Qualification & Experience:

  • Strategic orientation with proven ability to understand larger landscape, but delve into details in order to ensure that we are connecting the dots between different projects.
  • Superb storytelling, PowerPoint, writing, and presentation skills.
  • Strong customer centric focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals.
  • Strong leader, with excellent interpersonal skills and ability to influence, collaborate and communicate across all levels and across lines of business, internal resources and external vendors.
  • Adaptable, Bold, Collaborative, Courageous and Determined and operates with a lot of Empathy both in internal interactions and for the customer.
  • The ability to identify, source, and analyze data and information from available sources primary and secondary), identify trends, join the dots and draw conclusions to inform key business decisions.
  • Innovative thinker with the ability to challenge the status quo and come up with creative solutions to solve problems and overcome hurdles.
  • Passion and knowledge of digital customer experience best practices across desktop, mobile, and tablet. Knowledge of mobile first principles.
  • 7+ years in Business, Customer Experience, Communications, or Marketing Strategy.

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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