Website YES BANK
Description Core Responsibilities Ensure transactions are reconciled within the specified timelines and required payouts to the merchants / aggregators/networks are processed efficiently and timely. Ensures are Customer complaints / queries are addressed and resolved within the defined TATs Ensure there are NIL customer Operational errors leading to financial loss. Coordinate with vendors and ensure activities are completed within agreed timeframes.
- To have an eye for detail and be quality focused and willingness to work in shifts.
- Ability to process volumes and adept in handling single and batch processing.
- Track and report daily and monthly volumes.
- People Management or Self-Management Responsibilities Should be an effective team player and have good interpersonal skills Take ownership of responsibilities assigned and develop skills to manage it effectively and efficiently.
- Understands the competencies relevant to assigned role, and works towards displaying as well as developing capabilities successfully.
- Identify development needs in consultation with the reporting manager and work on areas for improvement through training programs and personality development.
- Risk and Internal Control Responsibilities Comply with laid down operational policies and processes.
- Execute in accordance with conventional and established internal controls.
- Accurately compile data for regulatory reporting and internal audits.
- Adhere to risk policies and operational procedures to mitigate key operational, regulatory, financial and reputational risks.
- Identify key operational risks and highlight to reporting manager for implementing mitigating controls SECTION IV KEY INTERACTIONS Key Internal Interactions Purpose of Interaction
- Ensures close coordination with Internal Product , BDTS and Program Partners, Vendors etc to resolves queries and handling issues faced on a daily basis. Obtaining process related mail approvals from appropriate authority as per the grid.
- Key External Interactions Purpose of Interaction Other Banks for handling queries complaints on various products like ATM, POS, EPI, Pre paid programs, etc Listed YBL service partners.
- Qualifications Graduate Post Graduate Primary Location India-Maharashtra-Mumbai Work Locations Yes Bank Tower, Ifc Mumbai YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapa
Company: YES BANK
Vacancy Type: Full-time
Job Location: Mumbai, India
Application Deadline: N/A