Wednesday , December 11 2019

Service Representative – United Airlines Flight Attendant Jobs

Website United Airlines

Job Description:

A Baggage Representative Call Center (BRC) employee’s purpose is to help customers who have experienced a baggage issue (i.e. delayed, damaged, pilfered or an article left on board an aircraft) and file claims.

Job Responsibilities:

  • Consistently deliver a standard-setting product to our customers
  • Maintain statistical excellence in all areas to support productivity goals
  • Be accountable for all scheduled telephone time to meet service level goals
  • Adapt and respond to changing work situations and environments.
  • Maintain an ergonomically correct work area
  • This position starts at $14.38 /hour, with yearly increases (as per the union contract)
  • This role is a part of the Passenger Service Employees Union Contract (IAM)
  • Answer inbound phone calls, request travel certificate’s, and request warehouse and left on board visuals

Job Requirements:

  • Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office
  • Must be 18 years of age or older
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Must agree to follow all established United policies including but not limited to those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules

Qualification & Experience:

  • 2+ years of Customer Service experience
  • Must possess a high school diploma or GED equivalent
  • Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Houston, Texas, US

Application Deadline: N/A

Apply Here

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