Wednesday , December 11 2019

Reservations Sales & Services Representative – United Airlines Employment

Website United Airlines

Job Description:

As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers.

Job Responsibilities:

  • You’ll be taking calls all day in a fast-paced call center environment. While our calls are varied, you must be able to sit and work at a computer for extended periods of time
  • We offer a fun, relaxed and casual atmosphere where colleagues become friends and milestones are celebrated
  • We’ll get you started with excellent training to learn our systems and gain the ability to respond to all passenger scenarios
  • You’ll also receive strong support from your lead and supervison
  • You must have a can-do attitude and be able to solve problems efficiently and effectively
  • Caring happens regardless of whether a customer’s request is difficult or easy. There will be moments where you will be required to remain calm, positive and caring – even in challenging situations
  • You must be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
  • After you gain seniority, you’ll have more opportunity to work the shift you prefer by bidding for schedules
  • You will be required to work mandatory overtime, when necessary
  • Punctuality and reliability are a must; we have flight schedules to meet and passengers to satisfy
  • If you have the ambition to advance, you can pursue administrative, lead or manager roles within our customer contact center. You may also consider moving into a customer service or baggage handler role at the airport

Job Requirements:

  • Ability to pass a background check and drug screen
  • Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
  • Legally authorized to work in the USA without sponsorship
  • Excellent listening and communication skills and the ability to read, write and speak both English and Hebrew fluently (language assessment test will be given)

Qualification & Experience:

  • At least 18 years of age with a high school diploma/GED or equivalent
  • At least one year experience in sales, customer contact, call center or other related work is preferred

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Houston, Texas, US

Application Deadline: N/A

Apply Here

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